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9 Jul 2022

PermanentAfrica Travel Concierge Available immediately

Guest Experience Team – Posted by JobPlace24 Sandton, Gauteng, South Africa

Job Description

Africa Travel Concierge Available immediately

Location: Sandton
Job Type: Permanent
Company/Employer: Guest Experience Team
Job Title: Africa Travel Concierge Available immediately

Vacancy Details

*This position can be based in either Johannesburg or Cape Town.


  • Assisting sales team with client requests, details and administration post-sales
  • Establishing quick rapport with clients and suppliers while acting as the friendly, efficient and professional face of the company, delivering unrivalled service during every contact
  • Where possible, meeting important guests during their stay in Cape Town.
  • Gathering information from clients via email and phone, record data in the CRM and sharing this information with Wilderness lodges and Associated Product to ensure a personalised service for our guests.
  • Providing professional and knowledgeable information on our services such as additional tours, restaurant reservations/recommendations and any additional special travel requests that clients may have
  • Updating client documentation for upcoming trips and preparing all the necessary documents for the Travel Designers
  • Support whilst clients are travelling in Africa – being a point of contact for any emergencies, last minute changes or cancellations.
  • Sourcing exciting new events and ‘Magic Moments’, taking care of all the little details that make our trip so special



  • Matric with maths (at least standard grade) and above average marks in English.
  • Excellent communication skills in English, both written and oral.
  • Computer Literate (Microsoft Office, particularly Excel, email and internet platforms).
  • Experience in Tourplan is preferred, as well the WISH and Wilderness Window systems.
  • Excellent keyboard/typing skills required.


  • 3-4 years’ experience in travel and tourism, preferably experience within Reservations/Wilderness Safaris.
  • Experience in handling customer relationships.
  • Experience in developing and promoting product and services in the travel industry.
  • Knowledge of global travel
  • Personal Abilities:-
  • High expectations for customer service and customer care; creativity and confidence to take the customer out of their customer zone when we know it will benefit them.
  • Have an ability to build relationships with both clients and suppliers
  • Excellent numeracy and writing skills and attention to detail
  • Excellent communication and time management skills, able to work across various time zones
  • Highly organized and able to multitask and prioritize work effectively
  • Fantastic English language skills, both written and by phone
  • Foodie who has a knowledge or appreciation of different cuisines and basic knowledge of restaurants around Africa
  • Good experience of travelling through Africa.
  • Personal Strengths:-
  • Able to actively listen and demonstrate empathy and self-awareness.
  • Humble and open to learn and adapt as things change.
  • Being curious and staying open-minded in the face of challenges, and viewing problems as opportunities to learn.
  • Building a culture of collaboration, learning and best practice within and across teams.
  • A ‘big picture’ mindset – appreciative of your position within Wilderness as an organization comprised of different teams collectively working together towards the same goal.
  • Interests:-
  • A passion for wildlife and a commitment to sustainability and conservation and can relate personally to “Our journeys change lives”


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