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21 May 2022

PermanentJob for Guest Relations Officer Requered

The Job Desk Recruitment – Posted by JobPlace24 Cape Town, Western Cape, South Africa

Job Description

Job for Guest Relations Officer Requered

Location: Cape Town
Job Type: Permanent
Company/Employer: The Job Desk Recruitment
Job Title: Job for Guest Relations Officer Requeredy


Vacancy Details

Provide upscale guest service experiences for clients throughout their stay

Ensure clients are properly greeted upon their arrival

Monitor daily bookings and ensure assigned rooms are prepared prior to check-in

Coordinate luggage collection and storage

Oversee check-in and check-out procedures, including reservations and financial transactions

Promptly address guests’ requests, like in-room dining

Actively listen to and resolve complaints

Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services

Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns

Inform clients of our hotel services, including breakfast and dining options

Promote all hotel amenities, conveniences and programs offered

Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures

Appraise team’s performance and produce regular reports

Liaise with

Housekeepers

and

Wait Staff

to provide an overall comfortable guest experience

Examine daily duties, assign tasks and check on progress

Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings

Recommend local tourist spots, including places to dine, shop and sight-see

Establish friendly relationships with regular hotel clients

Required Skills

  • good communication skills : 1 year or less
  • good management : 1 year or less
  • Multilungual : 1 year or less
  • Candidate Requirements
  • Drivers license and own vehicle.
  • Good command of the English language, written and verbal.
  • Preferably live in the area; however, if accommodation is an issue, let’s chat regarding it.
  • Similar skillset to our Guest Relations members on the Totalstay side in that they should be able to deal with guests confidently.

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