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16 Jun 2022

PermanentJob Position for Experienced Guest Experience Manager Needed

HR Business Partners t/a Law Emporium – Posted by JobPlace24 Mpumalanga, KwaZulu-Natal, South Africa

Job Description

Job Position for Experienced Guest Experience Manager Needed

Location: Mpumalanga
Job Type: Permanent
Company/Employer: HR Business Partners t/a Law Emporium
Job Title: Job Position for Experienced Guest Experience Manager Needed


Vacancy Details

A top Car Dealership in Witbank is looking for a Client Liaison Officer / Guest Experience Managerkey Objectives:

  • Ensure overall process adherence to deliver and sustain FGE SOPsTo drive the guest first approach amongst sales and service staff at the dealership at the dealershipMonitor all the guest experience metrics and Guest feedback channel and work directly with DP/GM/SM/Service Manager To insure the lifetime relationship engagement activities are being carried out
  • Ensure personalized reception by availability and continuous training of guest facing staff like Concierge, Reception, Security and Housekeeping staff
  • Ensure adherence to all management meetings of all sales and services
  • In liaison with the Sales and Service Manager lead, facilitate and coordinate continuous dealership training program
  • Manage and lead the 5S program at the dealership (Sales & Service) by dividing the responsibility amongst the team
  • Monitor all Guest related concerns for both Sales and service
  • Report to Dealer Principal, Relationship with Sales Manager, Service Manager and HR Manager
  • Professional: Bachelor Degree in Marketing, Sociology, Human Science
  • Minimum of 5 years experience in Guest facing / Guest satisfaction position
  • Hospitality experience would be strong advantage, such as hotel, high value retail

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