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15 Jun 2022

PermanentJob Position for Experienced Sales Administrator Needed

Unique Personnel – Posted by JobPlace24 Boksburg, Gauteng, South Africa

Job Description

Job Position for Experienced Sales Administrator Needed

Location: East Rand
Job Type: Permanent
Company/Employer: Unique Personnel
Job Title: Job Position for Experienced Sales Administrator Needed


Vacancy Details

JOB PURPOSE: To provide an efficient sales coordination service to Production, Sales and directly to the Client

KEY RESULT AREA:

Customer Liaison: 

  • All queries/complaints are handled to customer satisfaction
  • Orders, contracts and confirmations of delivery dates is confirmed and compared with the original quotation; customer is communicated with accordingly
  • External and internal customer orders and queries are managed to ensure that expediting is in accordance with set standards
  • Import permits are expedited and obtained from the customer when necessary
  • Order acknowledgement within delivery date
  • Daily communication with customers on the progress of their orders

Job Costing:

  • New jobs are created as and when required
  • Release reports are run before closure and distributed to Manager with relevant comment for action
  • All invoices are received and process followed to ensure successful close of specific job
  • Orders on JDE are expedited to ensure delivery deadlines
  • Correct drawings are provided to supplier when required
  • Supplier liaison as and when required

General Administration:

  • Open Order report is completed and sent to the direct report as per set deadlines
  • Logging and investigation of incidents, compliments and innovations and response provided within requested period
  • All Customer Complaints as well as progress on resolution of those are communicated to the Manager as well as the relevant Sales Person
  • Commercial queries are dealt with as required
  • All information pertaining to the RFQ, the Quote, related documents (Technical spec sheets, drawings and part lists) and the order is captured as soon as received and sent to customer within the set time frames
  • Upfront invoicing and pro-forma invoicing is completed in time
  • Credit notes are processed as required
  • Contracts and fixed price agreements are loaded on JDE and renewed prior to expiry

Order Coordination:

  • All paperwork is completed accurately and approval is received
  • Order intake process, as defined by the company, is followed
  • All orders from the client are sent to the relevant department on the same day along with the original quotation
  • Critical orders and handled urgently by following the correct channels within the Division
  • All order delays are investigated and communicated to the customer as soon as they are raised (LDN and LO)
  • Urgent and breakdown orders are processed and expedited
  • Invoice targets (weekly) are coordinated with planners
  • AM, AP and C1 release reporting and coordinating
  • Order amendments and change of orders are facilitated

Candidate Requirements

  • MINIMUM QUALIFICATION: Grade 12
  • MINIMUM EXPERIENCE: At least 5 years administration experience in sales administration
  • Computer Literacy: Displays a good understanding of MS Office suite and in-house systems and is able to apply to own job.

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