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9 Jul 2022

ContractJob Position for Frontline Supervisor Wanted

LL Division – Posted by JobPlace24 Cape Town, Western Cape, South Africa

Job Description

Job Position for Frontline Supervisor Wanted

Location: Cape Town
Job Type: Contract
Company/Employer: LL Division
Job Title: Job Position for Frontline Supervisor Wanted


Vacancy Details

Dis-Chem Pharmacies require a Frontline Supervisor for their Table Bay Store. Support customer service to ensure a world class shopping experience. Liaise between management and cashiers. Supervise day-to-day operations of Cashiers to ensure smooth running of till points. Record customer transactions with zero tolerance towards inaccuracy and to eliminate fraud risk.

Minimum Requirements…

  • Essential:
  • Grade 12 / Matric
  • Minimum of 2 years cashier related work experience, of which 6 months should be shadowing a Cashier Supervisor
  • Sound numerical skills
  • Computer literate – MS Office
  • Willing and able to work retail hours.

Advantageous:

  • Certificate in Computer Literacy
  • 3 years’ work experience, with 1 year supervisory experience
  • Working knowledge of SAP
  • Job Specification…
  • Manage and report all customer compliments and complaints to management.
  • Ensure branch queues flow smoothly.
  • Pay attention to the manner in which customers respond to cashiers, and act accordingly.
  • Manage the shorts and overs at the points of sale, including floats.
  • Manage discrepancies at the point of sale.
  • Authorise line voids, tender ups and price overrides.
  • Manage refunds and returns transactions according to Dis-Chem operating procedures.
  • Transact all purchases – receive and process all types of payments (cash, card, vouchers, coupons and other payments accepted by Dis-Chem).
  • Ensure accurate document control by checking the following:
  • Drop registers
  • Documents verification
  • Customer documentation
  • Correct handling of the gloats as per our standard operating procedures.
  • All other documentation related to till operations
  • Ensure back shopping and returned goods are handled correctly.
  • Ensure all outgoing stock/items/scripts are scanned.
  • Train and assist new cashiers
  • Competencies
  • Essential:
  • Cashier and retail operations knowledge
  • Customer service and relations
  • Dis-Chem supervisory principles, practices and methods
  • Lead, motivate and inspire
  • Problem solving
  • Sound numerical skills
  • Trustworthy and honest
  • Presentable
  • Strong command of the English language and an additional language
  • Time management

Advantageous:

  • Dis-Chem product knowledge
  • Third additional language
  • Customer service background
  • SAP

Special conditions of employment:

  • Willing and able to work retail hours
  • Able and physically fit for walking, standing, climbing, kneeling, bending, and pushing, pulling lifting and moving objects
  • Valid driver’s license and own reliable transport
  • South African citizen
  • Clear credit and criminal records

Remuneration and benefits:

Market related salary

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