PermanentJob Position for Night Guest Service Agent Needed
Job Position for Night Guest Service Agent Needed
Location: Cape Town
Job Type: Permanent
Company/Employer: Z&A Recruitment Services
Job Title: Job Position for Night Guest Service Agent Needed
Reporting to the Night Manager, as a Night Guest Service Agent, you will provide all hotel guests and patrons with an experience that exceeds their expectations throughout their stay.
- Warmly welcome guests upon arrival and ensure a seamless check-in/check-out experience is delivered.
- Accommodate the requests and needs of all guests, make recommendations, up sell rooms and related services.
- Answer all incoming calls promptly and pleasantly and provide appropriate assistance.
- Communicate any guest concerns to relevant management/colleagues to ensure absolute guest satisfaction is achieved.
- Ensure guest profiles are up-to-date.
- Be familiar with all hotel emergencies and fire procedures as well as know key hotel personnel and their extensions.
- Candidate Requirements
- The ability to curate memorable experiences for our guests whilst building sincere emotional connections.
- Experience as a guest service agent/front desk receptionist in a hotel.
- Professional verbal and written communication skills.
- The ability to multi-task, work under pressure and problem solve effectively.
- The flexibility to work over nights, including public holidays and weekends.
- Experience of a hotel property management system is an advantage.
- R 12000 per month negotiable plus benefits and meals while on duty.
- Whilst we really do appreciate all applications, only short-listed candidates will be contacted.If you don’t hear back from us within 14 days from your application please consider your application unsuccessful.
85 total views, 1 today