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16 Jun 2022

PermanentJob Position for Night Guest Service Agent Needed

Z&A Recruitment Services – Posted by JobPlace24 Cape Town, Western Cape, South Africa

Job Description

Job Position for Night Guest Service Agent Needed

Location: Cape Town
Job Type: Permanent
Company/Employer: Z&A Recruitment Services
Job Title: Job Position for Night Guest Service Agent Needed


Vacancy Details

Reporting to the Night Manager, as a Night Guest Service Agent, you will provide all hotel guests and patrons with an experience that exceeds their expectations throughout their stay.

Duties:

  • Warmly welcome guests upon arrival and ensure a seamless check-in/check-out experience is delivered.
  • Accommodate the requests and needs of all guests, make recommendations, up sell rooms and related services.
  • Answer all incoming calls promptly and pleasantly and provide appropriate assistance.
  • Communicate any guest concerns to relevant management/colleagues to ensure absolute guest satisfaction is achieved.
  • Ensure guest profiles are up-to-date.
  • Be familiar with all hotel emergencies and fire procedures as well as know key hotel personnel and their extensions.
  • Candidate Requirements

Requirements:

  • The ability to curate memorable experiences for our guests whilst building sincere emotional connections.
  • Experience as a guest service agent/front desk receptionist in a hotel.
  • Professional verbal and written communication skills.
  • The ability to multi-task, work under pressure and problem solve effectively.
  • The flexibility to work over nights, including public holidays and weekends.
  • Experience of a hotel property management system is an advantage.
  • R 12000 per month negotiable plus benefits and meals while on duty.
  • Whilst we really do appreciate all applications, only short-listed candidates will be contacted.If you don’t hear back from us within 14 days from your application please consider your application unsuccessful.

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