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15 Jun 2022

PermanentJob Vacancy for Senior Service Architect Wanted

DCV Sabenza Information Technology PTY Ltd – Posted by JobPlace24 Randburg, Gauteng, South Africa

Job Description

Job Vacancy for Senior Service Architect Wanted

Location: Gauteng Remote
Job Type: Permanent
Company/Employer: DCV Sabenza Information Technology PTY Ltd
Job Title: Job Vacancy for Senior Service Architect Wanted


Vacancy Details

Our client is looking for a Senior Service Architect.

The Senior Services Architect is responsible for providing IT Service Management and technical expertise to the structuring of services deals and solutions to drive relevance to client requirements and ensure the achievement of business profitability.

Job Description

  • Assist with bid process
  • Develop service solutions
  • Assess commercial viability of deals
  • Ensures sales
  • Transition management
  • Best practice and knowledge management
  • Client engagement
  • Behavioral skills
  • Roles and Responsibilties
    • Design complex managed service solutions to meet client requirements by integrating technology and service design across multiple domains, delivery units or geography
    • Design the service delivery model for delivery units and apply to new and updated service offers, including service delivery improvements and optimisations for the delivery units
    • Lead large and complex service design with clients and lead the internal service teams to enable business outcome and requirements mapping.
    • Work to aggregate client and multi domain (factories, tech & geo) in mostly their infrastructure MS services with core skill in Service Management and delivery modelling.
    • Focuses on portfolio offers, manage vendors, and support the transition to service delivery by providing Senior Services Architecture (e.g., service management, service consumption, delivery modelling).
    • Leads the design of the Managed Service offering, interfacing with the platform delivery team.
    • Responsible for the service design deliverables of the solution and interfacing with the offer development, R&D and delivery COEs to ensure supportability.
    • Responsible for vendor management and support the transition to service delivery by providing Senior Services Architecture (e.g., service management, service consumption, delivery modelling).
    • Managed services catalogue, operational and platform delivered portfolio subject matter expert.
    • Deepen partnership relationships with MS client key service design and development, building new relationships, and deepening service and development knowledge.
    • Contribute to the knowledge base of NTT’s development and services by sharing best practices with internal teams and clients.
    • Use understanding of the client’s business, service demand-supply, operational model and breadth of knowledge on the specific solution (MS) and consulting (blueprints) to personalise the recommended solution in line with the client’s need.
    • Lead the design of solutions for the client that will be commercially competitive whilst managing risk.
    • Lead the design authority for resource, transitional, delivery models and deliverables.
    • Centralisation all service cost model inputs into commercial led.
    • Lead the integration of services, process, applications, data, technology through a Managed Service design across multiple domains, delivery units or geography.
    • Coach, mentor, lead and act as advisor and decision maker in service design situations.
    • Contribute to the qualification of the client based on their explicit business needs, likelihood of cost savings and propensity to outsource non-explicit ones like business transformation, business problem statement etc.
    • Develop and execute a consulting approach that results in a consolidated statement of requirements, documented and financially based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (business,
    • people, process, technology).
    • Review the client’s services requirement landscape and develop a model, detailing the most suitable methods for the delivery and consumption of said service requirements. This is performed in collaboration with a Platform Architect, covering the design part of the platform.
    • Map the client’s needs against proposed set of services and architectures and lead the end[1]to-end solution development (Services, Tech, SIAM, SLA, ITSM costs).
    • Develop a schedule describing how NTT will drive innovation within the client environment throughout the life of, or at certain points, or with Agile Devops approach in the contract; conducted in strong collaboration with the Platform Architect, covering any development of the platform.
    • Take the service schedules & SLAs developed through the value proposition development phase, develop them to contract quality and deliver them for inclusion in the schedules of the master services agreement.
    • Lead the validation processes by obtaining sign-off from technical, service and financial profiles.
    • Understand and influence client operating models
    • Demonstrate strong client consultative engagement skills with clients of a low to high complexity base
    • Assist the sales organization by assisting with the development and selection of optimal services solutions to meet ongoing client needs that are in line with industry best practice and standards.
    • Have a deep understanding of NTT’s service portfolio and transformation agenda. With particular emphasis on the shift of IT infrastructure from Hardware to Software platforms and how this applies to clients at various stages of this journey.
    • Achieve service sales to meet specified financial targets.
    • Work closely with Transition and Due Diligence teams to design, develop and implement the correct process for each account transition.
    • Research and maintain an understanding of trends within the market and understand the role of people, processes and systems in the development of efficiencies within operational services.
    • Establish positive relationships with the client stakeholders and engage with them on a regular basis
    • Required Skills
    • it services : 10 years or more
    • enterprise it : 5 to 6 years
    • Consulting IT : 5 to 6 years
    • Candidate Requirements
    • Skills and attributes
    • Have a broad level of knowledge across Enterprise Architecture, Managed Services, Service Management consulting, and multiple solutions areas (Business Units), and across domains, delivery units, and geographies
    • Coach/mentor leadership to engage with other team members and act as advisor and decision maker in service design situations.
    • Ability to develop and execute a Managed Service design approach that results in a consolidated statement of requirements, documented and financially based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended

transformation (people, process, platform, technology)

  • (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career[1]oriented, journey-level position.
  • Ability to develop and execute a Managed Service design approach that results in a consolidated statement of requirements, documented and financially based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended
  • transformation (people, process, platform, technology)
  • Have a domain level of knowledge in services industry, service delivery models, process improvements, consumption models and multiple MS Portfolio offers and GTM solution areas.
  • Expert in core Managed Service Portfolio offer artifacts, techniques, demos, tools and deliverables
  • Contribute to the qualification of the client based on their explicit business needs, likelihood of cost savings and propensity to outsource non-explicit ones like business transformation, business problem statement etc.
  • Develop and execute a consulting approach that results in a consolidated statement of requirements, documented and financially based need for change, role of IT, definition of the AS-IS versus desired state business,

people, process, technology)

  • Review the client’s services requirement landscape and develop a model, detailing the most suitable methods for the delivery and consumption of said service requirements. This is performed in collaboration with a Platform Architect, covering the design part of the platform
  • Map the client’s needs against proposed set of services and architectures and lead the end[1]to-end solution development (Services, Tech, SIAM, SLA, ITSM costs)
  • Develop a schedule describing how NTT will drive innovation within the client environment throughout the life of, or at certain points, or with Agile Devops approach in the contract; conducted in strong collaboration with the Platform Architect, covering any development of the platform.
  • Ability to develop a service transformation architecture to deliver the transformation business, investments, activities, deliverables, schedules and risks across all service delivery.
  • Take the service schedules & SLAs developed through the value proposition development phase, develop them to contract quality and deliver them for inclusion in the schedules of the master services agreement
  • Drive validation processes by obtaining sign-off from technical, service and financial profiles
  • Understand and influence client operating models
  • Education/Work experience required
  • 10+ years’ experience in the IT services industry working in multi-vendor service provider
  • 5+ years in a Enterprise IT Pre-sales or Consulting role specialise in service solution design.
  • 5+ years’ experience in a consulting and IT role within a large scale (preferably multi[1]national) technology services environment.
  • A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career[1]oriented, journey-level position.
  • Proven experience in designing and implementing new delivery models in a significant globally federated delivery organisation.
  • A good understanding of the vast range of IT Service Management and operations
  • Demonstrated significant skills in a wide variety of IT Services, Applications, Software[1]Defined Infrastructure (Networking, Datacentre Communications (including Contact Centre),
  • Security, End-User Computing and Digital Business Solutions
  • Client engagement and consulting experience coupled with solid experience in client needs assessment and change management.
  • Experience in integrating the solution for the project with the business domain
  • Experience in relevant services and products and understanding of industry best practices Sales and client engagement experience.
  • Strong vendor relationship management to ensure an understanding of the vendor’s products business and services positioning.
  • Proven sales and client engagement experience
  • Thorough experience in relevant services and products and understanding of industry best practices
  • Proven client engagement and consulting experience coupled with solid experience in client needs assessment and change management
  • Qualification in Information Technology

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